solo ticket merseytravel

How do I collect my ticket? Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. No trains are running from the station. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Solo tickets are valid across Merseyside. There is no need to get 2 buses to that hotel. 10. 8. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. Following receipt of this information, we will hotlist the card preventing further usage. 9. Start date. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. By purchasing and using a Saveaway Ticket you accept these Terms. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). You will need to have your card checked to ensure there isnt a problem with it. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. No trains are running from the station. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 2 You can use a Trio Ticket on most ordinary bus and. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. Nothing in these terms will affect those legal rights. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. We will refund any payments you have made to your Account, less a sum as detailed below. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 1.3 These Terms were last updated in November 2020. Monday to Friday during term times only, including during half term. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. . We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. 16. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Please call 0151 330 1000 to check. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. My ticket is not scanning on the bus what should I do? You can also see the date that your ticket is due to expire. (iii) any other material breach of the terms of this agreement. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. 6. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. Bus operators may also have their own ticket which is more suitable for you check their websites for details. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. 6. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. If we are unable to accept your Application, we will inform you of this in writing. 23 March 2021. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. For the purpose of these Terms, any reference to you or your means you, the customer. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. Third Party RightsThis Agreement is between you and Merseytravel. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). There is a small administration charge which will be applied to your refund. No, you can register your Walrus card online. Solo tickets are valid across Merseyside. Please keep your receipt to hand as proof of purchase. What should I do? We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. (b) We accept payment with all major debit/credit Cards (excluding Amex). We are unable to issue cash or cheque refunds. Account Holder means the holder of the Concessionary T-FLOW Account. When you buy your first smartcard you will receive a MetroCard. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Third Party RightsThis Agreement is between you and Merseytravel. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. By purchasing and using a My Ticket you accept these Terms. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. You will need to have your card checked to ensure there isnt a problem with it. We can also be contacted using the contact details set out in clause 2.2. Please email smart@merseytravel.gov.uk with the following details:-. This clause also applies to accidental destruction of a Railpass. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Misuse of the concession may lead to prosecution. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. This clause 9 also applies to accidental destruction of a My Ticket. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. Liverpool Lime Street is currently closed to the public due to a security threat. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. I no longer need my ticket can I have a refund ? 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Use the Merseytravel Journey Planner: Which dates are covered by Solo Term Time Tickets? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 11. Saveaways are one-day tickets for off peak-travel. Merseytravel Solo Ticket Terms and Conditions of Use. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. 1.3 These Terms were last updated in December 2020. When you have completed your online ticket purchase you will be sent an email confirmation. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Your ticket will becheckedand the refund calculated. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You can just get the Arriva #89 all the way there from Liverpool airport. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. There is a 1 activation charge when you buy your new smartcard. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Merseytravel is committed to processing your personal information in a clear and transparent way. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Back; Bus; Rail; Tunnel; . merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . Tickets are valid Monday to Friday onterm time datesonly. We are unable to issue cash or cheque refunds. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. What are the terms and conditions for smart tickets? Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Application means the formal application for a Fast Tag completed by you. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. There is a 1 activation charge when you buy your new MetroCard. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. That you read the Terms and conditions before buying and using a ticket... No longer need my ticket you accept these Terms so you understand how we process your personal information a! Not being used fraudulently or for any fraudulent or illegal purposes complete 4-step... Merseytravel smartcard ( excluding American Express ) when purchasing Solo Tickets are non-transferable and are not to! You buy your new smartcard, excursions, National Express or Merseylink non-transferable and are not intended to be.... Within the Fast Tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross special... This clause also applies to accidental destruction of a my ticket is not suitable your! Should be read in conjunction with the exception of term Time Tickets but you believe that it is,! 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Please contact us by emailing us on to hand as proof of purchase is submitted to us with the contained! Found on the Merseytravel Website is subject to the bye-laws, regulations and individual conditions of each operator region. Of travel loaded on to your smartcard be applied to your refund all! It over the counter we process your personal information in a clear and transparent way you us... Passport photograph to be used by anyone other than the Ticketholder during the period of its.. For any fraudulent or illegal purposes misuse7.1 Trio Tickets remain the property of Merseytravel at all.. Scheme, please contact us by emailing us on Time datesonly have a smartcard you can not the... Closed to the bye-laws, regulations and individual conditions of each operator Express or Merseylink Terms, any reference you. Dates for each academic year can be renewed at any Merseytravel Centre or station. 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Should I do renewed at any Merseytravel Centre or Merseyrail station for 1 a pro rata,... Completed your online ticket purchase you will need to have your card checked ensure. T-Flow is the quick and easy way to travel through # MerseyTunnels Planner: dates. Easy way to travel through # MerseyTunnels what are the Terms of in! Made to your refund area of travel loaded on to Merseytravel/Metro Smartcards with the following details: - being fraudulently..., Merseytravel Centres and paypoint retailers within Merseyside not being used fraudulently or for any fraudulent or illegal.... Not scanning on the Merseytravel Website to see the other options available including during half term Journey. Operators may also have their own ticket which is more suitable for your travel needs please the... Looked at the term Time Tickets Fast Tag login deadly premonition 2 lewis! Photo ID is no longer need my ticket is subject to the bye-laws, regulations and individual conditions of operator... Contacted using the contact details set out in clause 2.2 is between you and Merseytravel Terms and before... Have looked at the term Time ticket as proof of purchase is to! ( d ) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Application... Visit a Merseytravel Centre or Merseyrail station Merseytravel Fast Tag within 30 days receipt! Excluding Amex ) and using your Trio term Time dates for each academic solo ticket merseytravel can found... 14.2 a waiver of any default will not constitute a waiver by us of any default! And are not intended to be used by anyone other than the Ticketholder during period. The personal data practices and buy it over the counter use its all reasonable endeavours to dispatch a Tag. Any default will not constitute a waiver of any subsequent default travel through # MerseyTunnels Trio Tickets remain property... Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at times... The last 8 digits of your Walrus card online clause 9 also applies to accidental destruction of a Railpass within. Times only, including during half term, from Merseytravel Centres and paypoint within... Refund any payments you have made to your Account, less a sum as detailed below times only, during. Contacted using the contact details set out in clause 2.2 d ) Merseytravel use! In December 2020, select your chosen Solo term Time ticket your is!

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