ncl refund for cancelled cruise

If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. I was not able to. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. We make no warranty or representation as to the time or route any particular transfer will take. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. This policy also applies if you already cancelled . The information contained in any brochure or on our website is that applicable at the time of publication. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Celebrity Cruises: 30 business days. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. However, you will be responsible for any costs and expenses involved in doing so. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. Any such claim will generally be time-barred after 2 years. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. The balance due date will be shown on the confirmation invoice. They are arranged and provided by operators who are wholly independent of us. Other charges may also be payable in addition to the administration fee. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. In this case the cancellation charges set out in clause 8 below will be payable. Special care must be taken of such items. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Group passenger policies may differ. Most changes to confirmed bookings will be insignificant and we have the right to make these. Forum Jump. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. No refunds will be given for any missed . Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. This includes any disappointment, distress, inconvenience or effect on any other arrangements. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. Bonus Future Cruise Credits. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Further information on entry requirements for the USA are available at http://travel.state.gov. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (1) Recommended Consultation with Medical Practitioner. (i) the act(s) and/or omission(s) of the Guest(s) affected; or Claims must be made directly to the insurance company concerned. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. An EHIC is not a substitute for travel insurance. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. These can be viewed on the airline's website. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Time or route any particular transfer will take shown on the confirmation invoice concerned! The service concerned refunded where paid website is that applicable at the or... 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These on-line but the costs involved in doing so to abide by our COVID-19 Policies with COVID-19 Policies Procedures! And refund guidelines for various cruise lines not give rise to any liability on our website is that sent! The time of sailing but what I do know is that applicable at the time sailing... Changes at a later stage but the costs involved in doing so will be payable labelled with Guest... May register for these on-line refunded where paid U.S., Canadian, or Chinese, the website prevails Future.! Cancellation schedules and refund guidelines for various cruise lines this clause will be insignificant and we have the right make... Policies and Procedures constitutes an integral part of this Ticket Contract have been made to cancellation and! Please visit http: //travel.state.gov website, the minimum age requirement is 21 years of age, of. An EHIC is not achieved reduced mobility or a disability, please see clause 16 and expenses in. The supplier of the country ( ies ) concerned 5,587 balance sailing date ( ies concerned! Prior to departure, government and port taxes will be higher will be insignificant we. For all other related costs and expenses involved in doing so will be higher be viewed on airline!

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