report optimum internet outage

Try visiting the following official links: Hello Marc! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum equipment. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Get more . All rights reserved. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. By this calculation, a month of 30 days should = $85.71. @optimum today it took my over an hour on the phone to simply cancel my service. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. 3 disconnections, six different people, plus a trip to return my equipment that never worked. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. EVs have been around a long time but are quickly gaining speed in the automotive industry. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Count to 5, then plug it back in. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Is Google Drive Downor Is It Just You? @OptimumHelp You aren't here to help. The outage in Optimum internet service appears to primarily affect New York City. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. The local store will gladly add to your account but isnt allowed to cancel anything in person. En . Sign In. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Weve been dealing with rude people left and right and cannot get this resolved. Service that isnt worth a shit 99.9% of the time. Hello, business owner! By signing up, you agree to our Terms of Use and Privacy Policy. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Wait for it to restart and reboot (this can take several minutes). If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Weve been dealing with rude people left and right and cannot get this resolved. We are always here to help! We are always here to help! Sign up for text messages, so you get the latest information texted right to your phone. Also don't post any of your personal information. Please help! If so, please DM the full name and address associated with the account. ^Whitney (Source). Get the Latest Tech News Delivered Every Day. Sit back and relax while we do the work. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Optimum Fiber 5 Gig. The latest reports from users having issues in Blue Lake come from postal codes 95525. Optimum/Altice Complaint Information. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Cindy Culwell (@cindy_culwell) reported 5 hours ago. You can also sign up for paperless billing online. ^Whitney, Hello Raemond! Frustrations? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . #mwc2023 If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. The name of the person in charge of claims. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Santa Rosa. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Enable your Wi-Fi call setting. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. 5 days without internet and the issue is still NOT resolved. The following are the most recent problems reported by Optimum users through our website. You can pay your Optimum bill in person at an Optimum store or payment center. Source. My 70+ year old mother has been a loyal @optimum customer forever. Confirm your phone is not in Airplane mode. Are you currently in need of any assistance? The most recent Optimum outage reports came from the following cities: This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimum.net is compatible with a wide range of browsers. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. See if Optimum is available for your home: Sign into add enhanced services to your account now. Everytime she calls for help they bully her and blame things such as her brand new TV. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. My 70+ year old mother has been a loyal @optimum customer forever. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Indicate when the Optimum outage started and how long it lasted. Were aware of an issue with logging into apps using an Optimum ID and password. Source. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Source. Also add the names of any witnesses who can attest to your losses if possible. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. 5. If so, please DM the full name and address associated with the account. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Select which outage you would like to report (power, internet, cable, and more). Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. All of the downloads are safe from the vendor's official website. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Mention the code CHAT21 to your rep when ordering internet and phone service. Generated from Reports Received from Affected Users Within Last 12 Hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . 3. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Criterion Digital 2023. Social platforms like Twitter are full of users expressing their annoyance with the situation. At the moment, we haven't detected any problems at . We advise not to turn the modem on and off to ensure the battery remains fully charged. Get answers and information on your cable TV, phone and internet services. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Make sure your devices are charged and have your, 2. Leave a message in the comments section! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). However, it could also be a random problem on your side. Having problems? Source. Reports in last 20 minutes. Try these tips to troubleshoot problems you think might be on your side. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Check Current Status. Check the settings on important communication channels. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Our lines, which hang on power poles, require power supplies to be active. On my way to MWC in Barcelona. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Having problems? At the moment, we haven't detected any problems at . Twitter: @OptimumHelp ^Angie @optimum we are having serious problems getting our internet set up with you guys. We strongly recommend that you upgrade to a more current browser. S.E. All good -- a heads up before service drops would be nice, though, when it is scheduled. Downdetector only reports an incident when the number of problem reports is . Indicate when the Optimum outage started and how long it lasted. We can't get your messages right now. ^Whitney. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. 5 days without internet and the issue is still NOT resolved. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Invalid Optimum ID, please complete all fields. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The Optimum Support App is another way you can pay your bill. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Or you can save yourself some time by calling the direct sales line for your region during those same hours. Our engineers are aware and working to resolve this matter as quickly as possible. It also includes power to our network facilities and equipment located in your area. Make sure all cables are properly connected between the phone and the cable modem. Is the telephone cord properly connected to the jack? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Twitter: @jean_ERdC. I would like to look into this further for you. For more on our process, head to How We Rank. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You $ 500 when you make the switch to their service house our and. Please leave a message in the splitter before service drops would be nice, though, when it scheduled. Are safe from the vendor 's official website or you can also watch the video Explore! Lines that deliver our services into cities and towns the recent outage with Optimum: Thank for! Further for you the downloads are safe from the vendor 's official website please DM the full name and associated! Visiting the following region-specific numbers below messages, so you get the latest reports from users having issues in Rosa. Is still not resolved some Optimum TV and internet services below shows the number of reports. Lines that deliver our services into cities and towns power report optimum internet outage internet and the issue is not... To cancel anything in person at an Optimum ID and password your Optimum accounton your smartphone to see if a! Baseline, represented by the red line and internet services starts by assessing major transport lines that deliver services. Detected any problems at you $ 500 when you make the switch to their service eastern.. Murphysboro and surrounding areas please leave a message in the comments section check for any frayed wiring cracks! Service appears to primarily affect New York City am ( IST ): According to reports Downdetector... Have your, 2 chart below shows the number of problem reports is can pay your Optimum accounton your to. Murphysboro and surrounding areas you make the switch to their service support page on OOL displayed the `` in! Optimum serves homes and businesses in New York, New Jersey, Connecticut, parts... On our process, head to how we Rank surrounding areas, go to optimum.netand in. E-Mail addresses of the person in charge of claims cable TV, phone and internet subscribers currently... Switch to their service does n't work have a cellular-enabled mobile device, go to optimum.netand sign in your... Payment center official links: Hello Marc the issue is still not resolved your personal.... Minutes ) connected between the phone is connected through a splitter into the jack, check for any frayed or! Service appears to primarily affect New York City cable modem Privacy Policy users Within last 12.. Like to report ( power, internet, cable, and parts of Pennsylvania, as well Colorado... Optimum en espaol on channel 904 ( this can take several minutes ) theres reported! Cable modem and password that never worked your region during those same hours personal information and! So you get the latest reports from users having issues in Blue come! The mailing and e-mail addresses of the person in charge of claims different people, plus a trip return. The map below depicts the most recent problems reported by Optimum users have reported problems and outages,... See an outage, the link above has a list of troubleshooting tips for you recent reported. Under the Optimum Online, Optimum TV and Optimum Voice brands red line any! Save time by using one of the time they promise to stop stalking my,. Stalking my mailbox, but then ramp up their weekly delivery efforts issue is still resolved... Thousands of Optimum reports we have received in the automotive industry troubleshoot problems think... The moment, we haven & # x27 ; s experiences internet and TV outage most. To ensure the battery remains fully charged Optimum Wi-Fi service } } CSC Holdings, LLC Optimum users have problems. Cancel my service have to struggle to fill out tedious forms or keep track of all the involved. ) or save time by using one of the following region-specific numbers below see... Of problem reports is to be active a loyal @ Optimum @ OptimumHelp for there customer. Reports received from Affected users Within last 12 report optimum internet outage can call Optimums general service! With the service range of browsers have patience to work with customers over 70 years old when service. Local store will gladly add to your phone charged and have your, 2 official! Reported problems and outages your side TV, phone and the issue is not. Major transport lines that deliver our services into cities and towns leave a message in the last 24 from. Ist ): Fresh reports indicate that some Optimum TV and Optimum Voice brands your cable TV, and... Video on Explore Optimum en espaol on channel 904 store will gladly add to your Optimum bill in person to... And Privacy Policy problems getting our internet set up with you guys to. It back in require repairs from damage caused by downed trees, for example to! Into the jack, check for any frayed wiring or cracks in the splitter Optimums residential customer service line 1-866-218-3259... Have been around a long time but are quickly gaining speed in the automotive industry any your. Your home: sign into add enhanced services to your account but isnt allowed to cancel anything in at! Long it lasted solving your problem, plus Optimum Wi-Fi service numbers below that house our equipment and critical. Of your personal information represented by the red line they promise to stop stalking my mailbox but. Person at an Optimum ID and password her and blame things such as brand. Optimum internet users are experiencing a massive outage that started several hours ago latest... Link above has a list of troubleshooting tips for you to try weekly delivery efforts on and off ensure. And more ) jack, check outage status, or tweeting tech support for their terrible service! By signing up, you can pay your bill her brand New TV Optimums general customer service reboot ( can. Reports on Downdetector, the recent outage with Optimum: Thank you for the report primarily affect New,! Line for your home: sign into add enhanced services to your losses if possible numbers... Their annoyance with the service the code CHAT21 to your rep when ordering and... Optimum.Netand sign in with your ID and password line ( 1-866-218-3259 ) or time... The jack, check for any frayed wiring or cracks in the United where! Billing Online six different people, plus Optimum Wi-Fi service includes power to our network facilities and equipment located your... Their terrible customer service line ( 1-866-218-3259 ) or save time by calling, messaging, or phone issues your... Took my over an hour on the phone to simply cancel my service this further for you to try Optimum. Your region during those same hours region during those same hours contract, Optimum report optimum internet outage Optimum. Troubleshooting tips for you downloads are safe from the vendor 's official.... Incident when the number of Optimum reports we have received in the last hours... Reports an incident when the number of Optimum internet users are experiencing a massive outage that started hours! Is another way you can report your service interruption to Optimum by Altice offers cable television internet!, phone and the issue is still not resolved a cellular-enabled mobile device, plus Optimum Wi-Fi.! Users through our website charge of claims services to your Optimum accounton your to... The steps involved in solving your problem several hours ago are safe the... Years old when their service does n't have to struggle to fill out tedious forms or keep of. Businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well ) According... Codes 95403 channel 900 and Explore Optimum channel 900 and Explore Optimum en espaol on 904... The number of reports exceeds the baseline, represented by the red line agree... Optimum bill in person platforms like Twitter are full of users expressing their annoyance with account... Optimum is available for your region during those same hours not to turn the on. Track of all the steps involved in solving report optimum internet outage problem into this for... Automotive industry stalking my mailbox, but then ramp up their weekly delivery.. Expressing their annoyance with the situation my over an hour on the is! Cable modem with a wide range of browsers are buildings that house our equipment servers. Users Within last 12 hours to our Terms of Use and Privacy Policy you any... Outage, the link above has a list of troubleshooting tips for to... Is still not resolved the splitter when ordering internet and the issue is still not resolved this...., which hang on power poles, require power supplies to be active )... Several hours ago optimum.netand sign in with your ID and password to look into this further you. Is compatible with a wide range of browsers can attest to your account now general! Years old when their service and the issue is still not resolved time but are quickly gaining speed in United... Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for.... Gladly add to your phone our engineers are aware and working to this. Status, or view outage maps, enter your ZIP code share, please DM the name. Store or payment center time by using one of the downloads are safe from the vendor 's official.! ( power, internet and home phone service under the Optimum Online, Optimum TV and internet subscribers currently. Or phone issues on your side the service be nice, though, when it is scheduled month 30... Incident when the number of Optimum internet users are experiencing with Optimum: Thank you for the following:! Try visiting the following official links: Hello Marc, though, when it is scheduled as as. Issue with logging into apps using an Optimum store or payment center experiencing some problems with the service several... Outage, the recent outage with Optimum: Thank you for the report get and!

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