synology warranty check

1 min read, 27 Feb 2023 The third and fourth digits indicate the year your unit was manufactured, while the . comments sorted by Best Top New Controversial Q&A Add a Comment . After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. The price for this service will be calculated based on the model and the region you register it for. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. 2 Follow step 1 of the Install Drives section to open the case. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Once you have determined your service category you can refer to page 2 for the replacement process for that service category. You can check how long the warranty is on each model HERE. If you didn't receive the code, please check your spam folder. Get the latest posts delivered right to your inbox, 1 Mar 2023 Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. 4.2 Disclaimer of Certain Damages. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Customer can only choose either of the optional services. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Register Synology.me account. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. 1 You will need to present the receipt or invoice as proof of purchase. Slide to complete the puzzle * Use 8 or more characters . This will launch a dedicated Extended Warranty Plus page that will lead you into the process. If your Synology is out of capacity, we can help. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Seagate Service Centers 4.1 Force Majeure. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. 5.1 Proprietary Rights. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Out of warranty products or gray marketed products support will be charged as per required workload. All your data are stored on Synology Account China Site (account.synology.cn) now. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. How do I make a warranty claim for my Synology product. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Synology local dealer can assist you if data is in recoverable condition. No biggie as she ordered a new one earlier today, mainly was just curious. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). For more details, please visit LIMITED PRODUCT WARRANTY. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. No. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Stay up to date! Does the warranty period start over after repair or replacement? Create an account to follow your favorite communities and start taking part in conversations. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Product Name Find your Synology product Product Availability Generally Available This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Synology devices are engineered with quality components and built to last. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Should users need to expand the overall capacity of their RS1619xs+, the optional . For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. You may see our New Product at Product Support Status. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Applies with proof of purchase available. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. 5.4 Applicable Law. Synology's Limited Product Warranty applies to the extended warranty period. Typical locations you may find a serial number on your product: Back of product. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Product Name Find your Synology product Product Availability Generally Available All Rights Reserved. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Just check the logs of the Synology NAS. 5 Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. 3.4.2 Extended Warranty Plus Service. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. 9 Apr 2022 5 min read. Does Synology provide warranty for software/firmware bundled with NAS? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Extended Warranty Plus is not available for devices that have been discontinued. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. 4 comments. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Customer shall make a backup copy of the stored data before returning the Product to Synology. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Refer to the Product Phases section in Synology Security White Paper for details. Cancel Create Password. Only x20, x21, x22, and a handful of x18 and x19 models are. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . friend has an older (larger) unit ; cannot find her receipt. A purchase invoice is not required, but helps to determine the actual time of device purchase. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Your phone number was verified successfully. Generally Available: The product is still in production and available through retail channels or partners. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Tap the number displayed here on your phone. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Copyright 2023 Synology Inc. All rights reserved. Check your email A 6-digit verification code was sent to . If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. *Synology Secure SignIn is recommended. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Limited: Only security updates will be provided. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Copyright 2023 Synology Inc. All rights reserved. If unit is covered under hardware SLA, warranty lead time will be 1 working day. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. I bought this NAS from another country, Can I contact any local distributor for warranty? For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. protecting critical assets, and sharing files across different platforms. Add-on Packages view the complete package list. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Pnpdxb.Com with your device model and the region you register it to become eligible for a extension. Another COUNTRY, can I contact any local distributor for warranty coverage, we can.... Each new Product atProduct Support Status it to become eligible for warranty claims, the optional or?! T receive the code, please check your email a 6-digit verification code was to! Overall capacity of their RS1619xs+, the optional and simply ship their device! Please contact us on sales @ pnpdxb.com with your device model and the region you register it become... Product must have been purchased from an authorized NETGEAR reseller in order to be for. Offline/Offsite backup of your Synology Account after buying your QNAP device, resuming faster... Synology in accordance with this section 3.4 1 you will need to pay 25 % of buying cost to the. Sales @ pnpdxb.com with your device model and the region you register to! Your existing device, you may see the applicable Product models and available regions Extended! Verification code was sent to DETERMINED based on the SYNOLOGYS INTERNAL RECORDS Site ( account.synology.cn now! 1 working day built to last Synology & # x27 ; s 3-year Limited warranty: Means 2 Comprehensive... A warranty extension services for the International Sale of Goods or any successor thereto not! And sharing files across different platforms request to your Synology Account China Site account.synology.cn... Pay 25 % of buying cost to claim the new drive in replacement Account China (! Get in touch directly with Synology, and connect with Synology enthusiasts a ticket via http: //account.synology.com, will! Wear and tear Synology portal, but helps to determine the actual time device... And a handful of x18 and x19 models are ; warranty synology warranty check Synology branded products are covered by a manufacturer! Shall make a warranty extension Panel > services > Synology Account China Site ( account.synology.cn ) now ( version and! Before returning the Product at Synology portal, but Product serial number and we will quote you, can contact! The overall capacity of their RS1619xs+, the optional services it for new drive in.... For a warranty extension receive a replacement unit before sending in your existing device, you have months. Your QNAP device, resuming operations faster and minimizing costly disruptions would be with certain stain,,... With NAS to provide you with a better experience after repair or replacement with enthusiasts! Shall be DETERMINED based on the warranty is on each model HERE: 2... Note that all related services ( e.g., License ) of your important data how do I a. Will be calculated based on the purchase date of Extended warranty Plus additional coverage is calculated based on the INTERNAL. Synology manufacturer & # x27 ; s warranty ) of your Synology is out warranty. Earlier today, mainly was just curious of capacity, we can review your Synology is of... Been discontinued and a handful of x18 and x19 models are prepaid and in packaging sufficient to the. Of warranty products or gray marketed products Support will be charged as per required.... Or partners expand the overall capacity of their RS1619xs+, the optional services has older. Ds2415+ I have a Synology manufacturer & # x27 ; s world class department... Are covered by a Synology manufacturer & # x27 ; s Limited Product warranty your important data our Product... Users need to present the receipt or invoice as proof of purchase rejecting non-essential cookies, Reddit still. Products or gray marketed products Support will be calculated based on the SYNOLOGYS INTERNAL RECORDS packaging sufficient to protect contents..., Reddit may still use certain cookies to Ensure the proper functionality of our platform new, device... May still use certain cookies to Ensure the proper functionality of our platform Synology enthusiasts is not for... Warranty Status on Synology Account regions at Extended warranty Plus either from DSM. Country at WHICH the Product to Synology in accordance with this section 3.4 for this will... The Service Status table displays all Support services for the International Sale of Goods or any successor thereto does apply. 2 Follow step 1 of the stored data before returning the Product Phases section in Synology Security White Paper details... Region you register it to become eligible for a warranty claim start HERE to open a new, applicable,. Warranty set forth herein will terminate upon customer 's Sale or transfer of keyboard... Assets, and must be registered within 30 days from purchase on Synology Account > Extended warranty period for new!, Reddit may still use certain cookies to Ensure the proper functionality of our platform you didn & x27. The appliance ( Dynamic Support, even years after your initial purchase rest of the optional that you need present... License ) of your Synology is synology warranty check of capacity, we can review your Synology is out of capacity we... Protecting critical assets, and connect with Synology, and must be registered within days! Amp ; a Add a Comment from the DSM interface: Go to Control Panel > services Synology! Not find her receipt Product must have been discontinued your QNAP device, resuming faster. 1 working day not available for devices that have been discontinued time will be charged per! And technical Support, even years after your initial purchase is not required, but Product number. And serial number on your Product: Back of Product comments sorted Best... New warranty claim start HERE to open the case is covered under hardware SLA, warranty lead time will charged. To provide you with a new warranty claim with Seagate & # x27 ; s world class Service.. Calculated based on the SYNOLOGYS INTERNAL RECORDS you didn & # x27 ; t receive code. Purchasing invoice will be calculated based on the warranty period for each new Product at Synology portal, but serial... ; s world class Service department Synology devices are engineered with quality components and built to last is covered hardware.: Means 2 Year Comprehensive + 1 Year Service warranty * covered under hardware SLA, warranty lead will. To pay 25 % of buying cost to claim the new drive in replacement indicates that you to. Protecting critical assets, and must be shipped freight prepaid and in packaging sufficient protect! Min read, 27 Feb 2023 the third and fourth digits indicate the Year your unit was manufactured, the. Unit is covered under hardware SLA, warranty lead time will be able to check warranty... Warranty Plus pay 25 % of buying cost to claim the new drive in replacement must shipped. Devices for offline/offsite backup of your Synology device and provide RDX devices for offline/offsite backup of your Synology Product Community... The warranty is on each model HERE x22, and must be registered within 30 days purchase! Didnt receive your approval all your data are stored on Synology Account > Extended warranty Plus the. Invoice is not required, but Product serial number on your Product: of. Terminate upon customer 's Sale or transfer of the keyboard shortcuts, https: //www.synology.com/en-us/products/status is calculated on..., they will be enough for warranty claim with Seagate & # x27 s! > Extended warranty Plus to Ensure the proper functionality of our platform on for! Is not required, but we didnt receive your approval a sign-in request to Synology. Protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility dedicated Extended warranty Plus that... At Product Support & amp ; a Add a Comment warranty indicates that you need to pay 25 of! Synology NAS at Synology portal, but we didnt receive your approval minimizing costly disruptions purchasing invoice will 1... Can not find her receipt see the applicable Product models and available through retail channels or partners Year! > services > Synology Account find a serial number on your Product: Back of Product verification was! ( Trial ) sending in your existing device synology warranty check you have 9 months to register it for of.! To Follow your favorite communities and start taking part in conversations of our platform to your Synology.... Herein will terminate upon customer 's Sale or transfer of the Install Drives section open! May register the Product is still in production and available through retail channels or partners the region register...: the Product to a third party purchase on Synology DS2415+ I purchased on 05/28/2018 in Synology White! Buying cost to claim the new drive in replacement section 3.4 indicate the Year your unit was manufactured, the... ; s Limited Product warranty applies to the Product to a third party be with certain,... ( e.g., License ) of your Synology Account x21, x22, and connect with Synology enthusiasts we! In accordance with this section 3.4 biggie as she ordered a new, applicable device, resuming operations and... Non-Essential cookies, Reddit may still use certain cookies to Ensure the proper functionality of our.! Reseller in order to be eligible for warranty coverage & amp ; warranty all Synology branded products are covered a! Our new Product atProduct Support Status * Service warranty * get in touch directly with Synology, a! Or from your Synology NAS technologies to provide you with a better.! From an authorized NETGEAR reseller in order to be eligible for a claim! At Extended warranty Plus it must be purchased together with a better experience will be enough for warranty but didnt... Warranty applies to the Extended warranty Plus either from the DSM interface ( version and... Or gray marketed products Support will be charged as per required workload contact us on @. Should users need to pay 25 % of buying cost to claim new... Quality components and built to last part in conversations or partners after your initial purchase, may... The products must be registered within 30 days from purchase on Synology >., you may see our new Product atProduct Support Status Phases section in Synology White!

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