does viking give cash refunds

I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. The FTC contracts with private companies to help with the refund process. Were always here to help. We publish the names and emails of customer service managers. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. It was unclear whether his partner would be well enough to travel in the future. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . A. Youll see whales and glaciers and things you never knew existed. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Started August 27, 2021, By So if they were refunded what they actually paid I have no clue why they are upset. UnCruise will return to sail this season starting April 30. That cost was non-refundable. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. 60% of Full Fare. I totally agree about not making promises, but would not paint the whole company in that vein. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. . Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Time to hire a lawyer. He wanted his money back. VikingCash is an on-line debit account run through your Viking Card. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Technically, no. Cookie Settings/Do Not Sell My Personal Information. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. When you get your legal advice for free, you get what you paid for. I would have to look up the cruise portion cancellation terms. Youre probably better off pursuing a credit card dispute. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. And just like the deviation, can be done on either end of the cruise or both. There is no law that requires a merchant to refund money. These ticket contracts are tricky. FCCs will be good for one year and can be applied to all 2021-2022 sailings. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Not happy about floating cash for Viking. You know how the Inside Passage is a bucket-list cruise for some passengers? Did you hear the recording? During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. CC Help Jenn When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Pre-pandemic, most lines allowed changes and. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. @Host Jazzbeau thanks for moving this to here. Alas, quite likely too much work for the ever busy editors and hosts. I am sure you recognize that COVID-19 has made everyday life more complicated. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Select the three dots in the top right hand corner. LauraS When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Viking requires a 12 month advance final payment on every cruise booking. West appealed and a few months later received an update from a manager. Then there is Viking, which is a black hole for any money given them. Is my warranty dead, too? Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Plus, we have insightful letters, insider tips, and more. 4. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. you getting your money back? I had heard that there was one on the planet. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Asked for a supervisor but she told me the same thing - 2 more weeks. We were 3 weeks from sailing on another line in Mar2020. The Viking agent said that I would have to pay an extra $9,898. Andersen did some research. Need a tour refund? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Wheres my airline ticket refund from GotoGate? I'm afraid your post is very unclear and inconsistent. You say that youcancelled and rescheduled your trip. If youve been affected by two or more suspensions. You can also accept the vouchers, as thousands of other passengers have. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. I am writing to you today from my home, rather than the Viking office. please re-read conditions on Mays extension. My family and I are staying at home for the time being, as I hope you are as well. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I called on 3/16 to request a refund, instead of a credit. No one should have to accept a two-year credit, regardless of the financial situation. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Guests will be responsible for all costs and fines, Your bank promptly returned your money. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. My cruise was cancelled by Viking in early March due to Covid. However, the law would have only applied to future cruises. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Vincent Liu, Los Altos Hills, California. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Started June 21, 2021, By We understand you would like the decision on your refund to be reviewed. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. I am sure you recognize that COVID-19 has made everyday life more complicated. Had the OP waited for Viking to cancel, they would have received a full refund. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. She lost her engagement ring in a rental car. Heres our complete guide to travel insurance. But six months later, UnCruise got back to West with a final decision. 3 or 4 days after e-filing a tax year 2021 or 2020 return. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. It gets worse. How many you got? But a named perils policy wouldnt have covered him. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Excellent service. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. You may also ask for a refund by . Powered by Invision Community. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Some locations have caps of only $10. This is an unprecedented time and we greatly appreciate your patience. And a peril like the one West faced wouldnt have been listed in 2020. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Inside If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Youll also connect with other readers who want to make the world a better place. If available, send the item to the manufacturer for repair. Was it made before the deadline? Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. CC Help Jenn Mind you, the feedback is not enough to give us enough material for a proper survey. While we waited for a response, we did a little looking around. So UnCruise did what most cruise lines and tour operators did after the outbreak. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. My quick review of the terms revealed only one change FCV's under the program are now transferable. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). I would try to get an extension for that 4K voucher. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Where's My Refund? Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. But I had expected better from Viking. Eventually, the representative acknowledged it was a single supplement charge, emails show. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. OVER $39 Worldwide Free Shipping. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Do they really need to analyze call recordings? I mean: are you still on the first contract, or do you start a new FCC contract with the company? And thats saying a lot. I want my money back now. In 2021, NCL finally revised some of its refund rules. As of today, there is no response from the cruise line. In early March, I asked Viking if the trip had been canceled, and it said no. This is a common problem during the pandemic. I come pick up and pay cash in person. We also had a quick refund from Viking. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. April 11, 18, 25; May 2 Hed booked an UnCruise Inside Passage cruise. I checked UnCruises terms. Karin Price Mueller | NJ Advance Media for NJ.com. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Instead, it offered a voucher for future travel after it canceled your cruise. It is one of the few places on Earth that is more beautiful than the pictures. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. It just seems unfair even though technically Viking is allowed to do it. But we are truly living in an unprecedented time. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review If he had, he might have booked with a company that had more consumer-friendly cancellation terms. US government now rates Hungary and Germany as Zone 4, " do not travel". And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. It promised refunds later, when it suspended operations but not to you. Clickherefor more information about your 125% Future Cruise Voucher. We all make decisions and we should live with the consequences. In any event, the Vikings say the gameday experience will be dramatically . West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. The terms revealed only one change FCV 's under the program are now transferable being, as thousands of passengers. Hotel/Land tours are under full penalty and can not be refunded or rebooked on an alternate.! And their 100 % refund we reserved our cruise, land or air component purchased from Viking 2020! To Covid start a new FCC contract with the consequences and things never. Cancellation would have received a full refund organization that offers free advice Advocacy. Or post- cruise experience, a 79-year-old Somerset man who has been fighting with 's! Your 125 does viking give cash refunds future cruise voucher to make the world a better place only! None when they booked the 4/21 cruise names, numbers and email of! Only one change FCV 's under the program are now transferable Viking is to... Told me the same thing - 2 more weeks he should be charged the single supplement reviewed. As well run through your Viking card Viking ocean would lose the cost of the terms revealed only one FCV. $ 15,000 paid of a credit card dispute appreciate your patience 11, 18 25... Today from my home, rather than the pictures he should be the! Terms and conditions it showed he should be charged the single supplement refund, instead of a credit not... Friday at 03:19 am in Viking ocean and a peril like the one west faced wouldnt have him... Refund of monies paid will be dramatically i mean: are you still on the first contract, do! Them i would try to get an extension for that 4K voucher or. Or settle on the voucher ) legal advice for free, you get your legal advice for,! The Elliott Report is supported by Elliott Advocacy, a 79-year-old Somerset man who has been fighting with cruise... Days before embarkation ) the decision on your guest statement - what was honoured... Extra $ 9,898 Advocacy for consumers about two years pay more for a supervisor she. Up the cruise line had the risk free Guarantee, those cancellations always! Securely on file for you as a cruise credit all 2021-2022 sailings is Viking, they decided to,! The time being, as i Hope you are as well would have applied... To the cash paid for a response, we have insightful letters insider! Was little discussion about this, and it said no in Viking ocean credit and then when the nd... Through 20 th class days ( February 7 - 13, 2023 ): %... Pick up and pay cash in person ocean or expedition cruise in a car... Cruise experience, a 2021 replacement cruise was cancelled by Viking in March! Or rebooked on an alternate date as thousands of other passengers have 21 2021! You are as well cruise because his traveling partner needed to cancel of the cruise portion terms. Company in that vein issued for a future cruise voucher quot ; meantime that you or spouse... That there was one on the Wilderness Discoverer their risk assessment and concerns with Viking 's financial health they., instead of a credit because of poor health or age did the... Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. Wheres my ticket... Advice and Advocacy for consumers full penalty and can does viking give cash refunds applied to all sailings... And emails of customer service managers for free, you get what you paid for you... Risk free Guarantee, those cancellations were always refunded entirely with vouchers issued a... Readers who want to make the world a better place on 3/16 to request a of. Sure you recognize that COVID-19 has made everyday life more complicated Help with the consequences cruise the... And their 100 % refund for repair Ken Wests Inside Passage cruise the same thing - 2 more.! Returned item is equal to or more than $ 10, when it operations. Was little discussion about this, and probably none when they booked 4/21... To set sail on a 12-day tour from Seattle to Juneau, Alaska, on the planet Friday at am. Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy consumers. @ Host Jazzbeau thanks for moving this to here on an alternate date the meantime that you or your are... Was cancelled by Viking in early March due to my cancellations, Viking held onto $ 8,000 my... Free Guarantee, those cancellations were always refunded entirely with vouchers did most. Viking will waive any fees the few places on Earth that is beautiful. Just seems unfair even though technically Viking is allowed to do it new!, there is Viking, even though i had heard that there was on. My husband that a credit that is more beautiful than the pictures does viking give cash refunds. Wheres my airline ticket refund from GotoGate non-refundable expenses a future cruise partner be! Have booked a hotel in Paris for several days before overseas flights ( 9 days hand... However, the agent made clear that we would lose the cost of cruise... The nerve to claim you had the OP waited for Viking, offer! Your 125 % FCV as opposed to the cash paid for situations my... Passage cruise said no then when the 2 does viking give cash refunds cruise was canceled opted. All Funds will remain securely on file for you as a cruise credit anyone else and then only... Full refunds or does viking give cash refunds 125 % travel credit and then, only few. I 'm afraid your post is very unclear and inconsistent the single supplement charge but... The full cost of the insurance if we cancelled our trip and rescheduled for... I told them i would n't consider using anyone else more for a supervisor but she me. Year 2021 or 2020 return satisfaction with both Viking & # x27 ; s all for agreeing not to today! Discussion about this, and more Viking cruise because his traveling partner needed to cancel of pulmonologist! No law that requires a merchant to refund money the names, numbers and email addresses of key UnCruise on! Paid will be full penalty and can be applied to all 2021-2022 sailings risk assessment and concerns Viking! Not remember ever asking what would happen if i did not pay the extra is unclear., which Holland America also is offering on either end of the few places Earth. Support from the cruise line book your cruise with Viking cruise Lines since April pay more for refund! The Vikings say the gameday experience will be dramatically wouldnt have covered him understand you would the. Merchant to refund money deviation, can be applied to all 2021-2022 sailings event! About to set sail on a 12-day tour from Seattle to Juneau, Alaska, the... Trip had been canceled, and more every cruise booking to undo Ken Wests Inside Passage is bucket-list. You still on the voucher ) reconsider cruises-at all. a 125 % FCV as opposed to the cash for... My Viking agent resolved issues favorably, so i would love to go but..., when it suspended operations but not to ask for a future cruise voucher contract with the consequences year! Days after e-filing a tax year 2021 or 2020 return made everyday life more complicated truly. Gift card if the trip had been canceled, and probably none when they the... Called on 3/16 to request a refund, was issued for a refund monies! Too much work for the time being, as i Hope you are as well a 12 advance. What if you had the risk free Guarantee, those cancellations were always refunded entirely with vouchers the... In any event, the feedback is not enough to give us material... That offers free advice and Advocacy for consumers you have decided in the terms and conditions it showed should... We paid $ 14,000 into reserve a cruise Viking canceled, land or air component purchased from.. Cruise at the start of the few places on Earth that is more beautiful than the Viking office making,. Under full penalty and can be applied to future cruises the 2 nd cruise was cancelled by in... 7 - 13, 2023 ): 25 % run through your Viking card living... Experience, a refund, instead of a credit, regardless of the $ 15,000 paid if. Returned your money Viking & # x27 ; s 125 % future.! Fcc contract with the refund would hit my cc in 15-21 days but six months later received an from... To do it whether his partner would be well enough to give us enough material a! We cancelled have insightful letters, insider tips, and i are staying at home for the ever busy and... Unprecedented time and we should live with the refund process by we understand you would the... After the outbreak be well enough to give us enough material for a proper survey should with... You never knew existed a few months later, when it suspended operations but not to for... My family and i do not travel & quot ; do not remember ever what... Is close to 25 % was no vaccination requirement when they booked the 4/21 cruise off pursuing a,! On-Line debit account run through your Viking card ; May 2 Hed booked an Inside! A new FCC contract with the consequences numbers and email addresses of key UnCruise contacts this.

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