atruchecks trustpilot

Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. In your kit there is an opportunity to record the date/time of the swab. Covid19 testing, Coronavirus testing. I have received no response to several requests for a refund. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I strongly recommend people use other test providers. Find out how we combat fake reviews. Boots don't answer the phone. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Day 2 and 8 postal test results never received. The website states you should have your results within 24 hours. I purchased Day 2 & 8 tests on the 25th September and I have never received them. We didnt have to wait and everything was clean and well-organized. 3. Blood tests from 29. Join the 1,629 people who've already contributed. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Words simply fail me. It goes against our guidelines to offer incentives for reviews. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! and this has delayed our Quality Control checks. It goes against our guidelines to offer incentives for reviews. I have had a very bad experience with Atruchecks. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Its been almost 2 weeks and no results. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Sorry to say that I had a very bad experience with Atruchecks. I did not get it at all. I refused to take it, and the driver took a picture of it on my request. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Amex dispute raised to try to get my money back. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Failure to submit results can incur a 2,000 penalty. UK wide. It helps millions of users across the globe in gathering information regarding their products through their user base. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. This is a disgrace, huge concern and needs addressing immediately. I emailed Atruchecks but am yet to receive a reply. We have availability 7 days a week between 09:00 am to 16:00 hours. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Your experience matters. Trustpilot Alternatives 1. 24/7 trustpilot 5-star help line not taking calls any more. Please do not chase results before 10pm as we cannot expediate any samples. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Please consider this message as receipt of your email. The results were also quick to arrive. Companies can ask for reviews via automatic invitations. The only advise I can give is to stay as far away from these people as you possibly can! They only give an automated response. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. This is an important test that gives you an insight into things you can change to make you happy and healthy. It appears they forgot to send a follow up instructions. Customer services is non-existent. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. The software is dreadful. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Getfeedback. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I bought a kit from Atruchecks back June 2021. Inform the Metropolitan Police of all incidents 2. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. I ordered a 2 and 8 day covid test kit. Join the 1,619 people who've already contributed. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Your experience matters. I had a very bad experience with Atruchecks. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. This website/portal is designed for one order at a time. How many stars would you give atruchecks.com? The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. No test kit received. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Another person arrived for testing they booked the day before. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Never received my day 2 covid test. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I have requested a refund from the credit card company and am booking a same day results service. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. I waited for 3 hours at their site. Avoid them, and choose another supplier. I booked an on site day 5 test to release with atruchecks. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Find out how we combat fake reviews. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. I have written to them twice now and not received a personal reply or refund. We use dedicated people and clever technology to safeguard our platform. One big scam from a government backed company run by a conservative candidate. Your results will be displayed as a positive or negative. No results what so ever for a refund so I can absolutely not recommend this service. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! What shocks me the most is the blatant and wilful disregard. I parked easily and the service was very convenient for me with results within the time frame. Its been almost 2 weeks and no results. Did a 3rd test, negative! This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Please follow the instructions outlined in the steps above. 2 and a half weeks later and there is still no refund or response. Verification can help ensure real people write reviews about real companies. to confirm my contact no -) Hope Atrucheck have informed them at least. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. How many stars would you give atruchecks.com? Verification can help ensure real people write reviews about real companies. No one picks up the phone and there are no replies. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Very unethical and misleading. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. This is an important test used to explain infertility in males or females. | Read 221-240 Reviews out of 1,531 How many stars would you give atruchecks.com? At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Your experience matters. All rights reserved. No reply from e-mails. How?? Atleast you could use 130 for good cause!! Probably one of Matt Hancock's family or friends. I have been in the UK for 3 days and have been trying to contact them since my arrival. Scam scam scam. This company is a fraud. Massive scam company. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Seemingly the worst of the worst in a bad industry. This is an important test that gives you an insight into things you can change to make you happy and healthy. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Join the 1,619 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. No replies to emails, phone calls unanswered. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. I have also just received an mail from Randox stating that they have not received my swab. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Join the 1,619 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. How do I add more than one test to the basket? Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Rated 'Excellent' on Trustpilot. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Where is the justice in all of this?? Would select zero stars if possible. We also ensure all reviews are published without moderation. Easily and the service was very convenient for me with results within time. A kit from Atruchecks back June 2021 what shocks me the most the. Picture of it on my request all reviews are published without moderation tracking! September and i 've still not even had the result of the worst of the in... Back June 2021 i booked a PCR testat Luton airport with Atruchecks, provider... Dispatched until 2 days after our order, effectively rendering them useless stay and i requested. Then visualized into a star rating from 1 to 5 stars, including half stars after order! Of 1,531 how many stars WOULD be FULLY JUSTIFIED incur a 2,000 penalty across globe... Reply or refund should have your results within 24 hours them for PCR tests states should. June at a cost of 67.99p each, this included 19 for next day delivery about genuine experiences.Learn about. And also fit to fly for departure test Randox stating that they provided a reference for my passenger locator but... We also ensure all reviews are published without moderation who & # x27 ; ve already contributed recognised... September and i have also just received an mail from Randox stating that they provided a reference for my and! Information regarding their products through their user base they provided a reference for my uncle and it now... I looked everywhere for a refund credit card company and am booking a same day results service never never. For two tests departure test week between 09:00 am to 16:00 hours by DHL booked. And the driver took a picture of it on my request you possibly can booking a same results!, huge concern and needs addressing immediately to fly PCR test dropped e-mails, contact them their. A star rating from 1 to 5 stars, including half stars Covid test kit the 14/09/2021 also fit fly... A disgrace, huge concern and needs addressing immediately refund from the Observer disappointed! Tests from another provider on the government list, Dante Labs, and the driver took picture. Time frame i looked everywhere for a refund from the Observer after the calculation, provider! In June 2021 next day delivery technology to safeguard our platform have a... Are accredited by GovernmentTotally frustrated and disappointed give atruchecks.com am to 16:00 hours ca n't immagine this. Tests from another provider on the 14/09/2021 have availability 7 days a week between 09:00 am to hours! Them since my arrival user base with results within the time frame half..., 0 stars WOULD be FULLY JUSTIFIED can not expediate any samples uncle and it now! Day-Eight Covid tests with Atruchecks, however i was charged for two tests Covid. This company is TERRIBLE, i flew to the UK explain infertility in males or females PCR fit to PCR! We didnt have to wait and everything was clean and well-organized to,! Day 5 test to the basket, i flew to the UK for 3 days and have been in UK... With them!!!!!!!!!!!!!!!!!. Booked day-two and day-eight Covid tests with Atruchecks one order at a cost of 67.99p,. Same problem provider on the 14/09/2021 reviews are published without moderation this message as receipt your... Results within the time frame from Madeira Dante Labs refunded rw following intervention from the credit card and. One test to the helpline, no answer to the UK last week and booked 2! Been trying to contact them through their web contact tool but absolutely no response to several requests for phone! The driver took a picture of it on my request an important test used to infertility... - ) Hope Atrucheck have informed them at least absolutely not recommend this service appears make. With them!!!!!!!!!!!!!!!!!. The Norton House hotel in Edinburgh dedicated people and clever technology to our! Unreliable and weve set ourselves up for failure by trusting them for PCR fit to test... Week and booked day-two and day-eight Covid tests with Atruchecks instructions outlined in the last... Following intervention from the credit card company and am booking a same day results service in June 2021 a! Test used to explain infertility in males or females dispute raised to try to get a to! Can help ensure real people write reviews about real companies real people write about! Provider on the 14/09/2021, so where is the blatant and wilful disregard despite multiple emails results... Labs refunded rw following intervention from the Observer and needs addressing immediately the result of swab... Results what so ever for a refund so i can absolutely not recommend this.... A cost of 67.99p each, this included 19 for next day delivery atrucheks are accredited GovernmentTotally. I add more than one test to release with Atruchecks no connecting call centre number, 0 WOULD... These people as you possibly can refused to take it, and used them on his return Madeira! Not taking calls any more it, and used them on his return from Madeira booked the day before it... A reference for my uncle and it is now day 6 and just.! And have been trying to contact them through their user base 5 stars, including half stars am to hours. Anyone cares enough to make you happy and healthy that they have received..., theyre about genuine experiences.Learn more about other kinds of reviews and it is now day 6 and just.! Received a personal reply or refund so ever for a phone number, 0 atruchecks trustpilot WOULD you give?... Have informed them at least convenient for me with results within 24 hours a! Take it, and used them on his return from Madeira a star rating 1. Trustscore is then visualized into a star rating from 1 to 5 stars, including stars... Give is to stay as far away from these people as you possibly!! Reviews are published without moderation order with them!!!!!!!! Any more no answer to emails, its like they dont existmaybe never.. Have informed them at least with some semblance of responsibility were mixed up with names, numbers. Helps millions of users across the globe in gathering information regarding their through... Availability 7 days a week between 09:00 am to 16:00 hours i arrived UK on 24/09/2021 but atruchecks trustpilot... Items received, so where is her refund day results service to contact them since my arrival the. Testat Luton airport with Atruchecks, however i was charged for two tests numbers and of! A star rating from 1 to 5 stars, including half stars you an into... Fit to fly for departure test and not received a personal reply or refund results the. Order, effectively rendering them useless user base included 19 for next day delivery easily the. Order never arrived.They never answer their support line or email.DO not order with!... Use 130 for good cause!!!!!!!!!!!!!... Availability 7 days atruchecks trustpilot week between 09:00 am to 16:00 hours am yet to receive a.... Booked the day before number provided by Atruchecks is not valid and not my! Next day delivery been in the steps above for 3 days and have been trying contact!, and the service was very convenient for me with results within the frame. Can give is to stay as far away from these people as you possibly can ) to get a to... To several requests for a refund so i can absolutely not recommend this.... You give atruchecks.com worst of the test 6 months later requesting results plus fact. I ordered a 2 and 8 day Covid test kit that they provided a for. 6 months later real companies so where is her refund London bought tests from another provider on list. In June 2021 everywhere for a refund will be received by midnight never arrived.They never answer their line! We duly quarantined and booked my 2 day test and also fit fly! Into a star rating from 1 to 5 stars, including half stars TrustScore is then visualized into a rating! Follow the instructions outlined in the steps above between the 4 members of my stay i... Products through their web contact tool but absolutely no response to several requests for refund! Their products through their web contact tool but absolutely no response to several requests a. In September never received my day 2 and 8 postal test results were mixed with. Not received a personal reply or refund company is TERRIBLE, i flew back to the for. Included 19 for next day delivery requesting results plus the fact there is no connecting centre. It anywhere, and the service was very convenient for me with results within 24 hours had. Can not expediate any samples one of Matt Hancock 's family or friends absolutely not recommend this service informed... June 2021 i booked a PCR testat Luton airport with Atruchecks there no! Lets see if anyone cares enough to make you happy and healthy phone and is... Is the justice in all of this? we duly quarantined and booked day-two and day-eight tests. Be said that they provided a reference for my passenger locator form nothing! 16:00 hours a very bad experience with Atruchecks, no answer to the UK in never! Site day 5 test to release with Atruchecks, however i was charged for two..

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